Benched will issue a credit note voucher, valid for the purchased amount, up to 5 working days after the client has received their purchase.
Within the 5 working days period an email needs to be sent to firstname.lastname@example.org outlining the problems as well as inserting images.
Under the conditions where Benched issues a credit note voucher the replaced item needs to be ship back to Benched, at the customer expense.
The credit note voucher is only valid once Benched has received the returned stock.
The majority of items Benched sells are out of warranty, therefore Benched reserves the right to credit or replace any purchased products outside the 5 day warranty period.